Refunds are only eligible if you receive the wrong item or if your item is damaged. In this case you will be given the option of a full refund including shipping costs or a replacement book. You have 10 days to make us aware of the issue and provide images of the damage or incorrect item. If you do not do so within 10 days then you may not be eligible for a refund or replacement. Returns will be organised directly with you over email. You must include a slip inside your return containing your name and order number.

To cancel an order you must email info@bioeditions within 24 hours of making your purchase, if you do not you may not be able to cancel.